CORONAVIRUS UPDATE: We have updated our terms & conditions to allow the booking to be transferable to alternative date – FREE OF CHARGE, if your wedding is postponed due to the Coronavirus pandemic. Subject to conditions.
Due to events of the previous few months we have taken steps to protect our customers. We have added the following clause to our standard terms and conditions, we the hope that you can book through us with confidence that your booking is is protected.
8.4 Cancellation fee exemptions in event of postponement. If your event has been cancelled and you need to change the date due to any of the reasons listed from (a) to (d) in this clause, your car supplier will allow you to transfer the booking to an alternative date, provided the new booking date is within 540 days (c18 months), before or after the original date, subject to availability and evidence provided. If the new booking date falls outside of this time frame, then clause 8.3 will come in to affect. The original payment schedule must be adhered to, if the hirer fails to adhere to the original payment terms then clause 8.3 will come in to affect. If there is a price increase due to either a change of vehicle or date (the pricing structure may have seasonal variations), then the hirer must pay the the additional cost at the point of the change.
a) The venue cancels the booking.
b) A change to government or local council policy which prevents the event from taking place on the original booking date.
c) The Bride and/or Groom, or immediate family member falls critically ill or dies.
d) Unavoidable catastrophes that interrupt the expected course of events (Force Majeure), this includes, but not limited to extreme weather, terrorist attacks, a pandemic (as confirmed by The World Health Organisation).