Need help?Vehicle Owner FAQs (UK)
Clear, straight answers for UK suppliers — onboarding, listings, pricing, bookings and payments.
If you want a hand, call 0800 955 0115 or email support@theweddingcarhirepeople.co.uk.
Supplier support UK workflows Stripe Connect
Topics
Jump to the section you need.
Getting Started
Who can join, how signup works, and what we need from you.
Listings & Profiles
Photos, descriptions, standards, and edits.
Pricing & Availability
Rates, fees, and keeping your calendar accurate.
Bookings
Quotes, confirmation, changes, and follow-ups.
Payments
Stripe Connect, payouts, VAT on our fees.
Terms & Standards
Supplier agreement, T&Cs and conduct expectations.
Getting Started
The essentials for joining and getting live.
How do I join The Wedding Car Hire People? ›
Do I need to sign anything? ›
What vehicles are accepted? ›
Classic, modern luxury, limousines, quirky/novelty, buses & multi-seaters, 4×4/SUV, sports/supercars — provided the vehicle is legal,
safe, well-presented, and appropriately insured for wedding hire.
Listings & Profiles
What tends to convert, and how to keep listings sharp.
What makes a listing perform well? ›
Great photos (exterior + interior), a short video if you have one, a clear description, realistic trade-friendly pricing,
and accurate availability. If you want, we’ll help you optimise your listing.
Can I edit my vehicles later? ›
Pricing & Availability
The bits that keep customers confident and suppliers in control.
Who sets the price? ›
You do. We recommend competitive, trade-friendly rates so the final customer price (with our booking fee baked-in) remains attractive.
What are your fees in the UK? ›
In the UK we use Stripe Connect. Customers pay you directly.
Our model: 5% booking fee (baked into the displayed customer price) and 15% supplier commission.
VAT is applied to our fees where applicable. (You handle your own taxes as a supplier.)
How often should I update availability? ›
Weekly works for most suppliers (usually ~5 minutes).
Start by getting your calendar accurate, then maintain it here:
Update Availability.
Bookings
How bookings become “real”, and what you can do to increase conversions.
How is a booking confirmed? ›
A booking is confirmed when a customer chooses your vehicle and pays the reservation fee.
You’re notified instantly via dashboard/email.
Does the reservation fee count towards the total? ›
Yes — the reservation fee forms part of the total booking value; it is not an extra charge on top.
Can I revise a quote to win the booking? ›
Payments
How money moves in the UK, and what you need set up.
How do payments flow in the UK? ›
We use
Stripe Connect. The customer pays via Stripe; funds route to your connected Stripe account,
with our fees handled automatically. Monitor it in your
Stripe Dashboard.
Do I need a Stripe account? ›
Yes — we’ll help you set it up during onboarding if you don’t already have one.
You’ll need basic business details and bank information.
How does VAT work? ›
We charge VAT on our platform fees where applicable. Your own VAT obligations depend on your status — speak to your accountant.
Our terms explain fee treatment in more detail.
Terms & Standards
The paperwork and the expectations (keeps everyone safe and consistent).
Where can I read the UK terms and the supplier agreement? ›
Do I have an account manager? ›
Am I tied into a long contract? ›
No long lock-ins. If you ever want to pause or leave, tell us — we’ll guide you on current enquiries and upcoming bookings
so everything stays professional.
Still stuck?
Talk to the UK team — we’ll help you get sorted quickly.
