Terms & Conditions of Service
1. These terms
2. Information about the Vehicle Owner and how to contact them
3. The Vehicle Owners contract with you
4. The Vehicle Owners services
5. Your right to make changes
6. The Vehicle Owner right to make changes
7. Providing the services
8. Your rights to cancel
9. How to end the contract with the Vehicle Owner
10. The Vehicle Owners right to cancel
11. If there is a problem with the service
12. Price & Payment
13. The Vehicle Owners responsibility for loss or damage by you
14. How we will use your personal information
15. Other important terms
16. COVID Safe
1. These terms
1.1 What these terms cover. These are the terms and conditions on which the Vehicle Owner will supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your booking through us. These terms tell you who we are, how the Vehicle Owner will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about the Vehicle Owner and how to contact the them
2.1 Who we are. We are Trading as The Wedding Car Hire People, and registered as Vanguard Travel & Services Ltd is a company in England and Wales. Our company registration number is 08229659 and our registered office is at Unit 6, Hill Top Farm Whitehall Road East, Birkenshaw, Bradford, England, BD11 2LH. This information can be validated using the companies house website by clicking here.
2.2 Our role. We provide a secure and robust website to promote vehicles on behalf of independent car owners who provide a wedding car hire service. We also provide an administrative service and support function through our online platform. We will liaise with the relevant Vehicle Owner in order for them to provide the services to you. We do not provide the services on the day, however we will manage your booking until ‘handover’ as described in clause 3.3, then we will notify you of the identity and contact details of the Vehicle Owner.
2.3 The Vehicle Owner The Vehicle Owner, is contractually responsible for delivering the service on the day and is your point of contact post ‘Handover’. The Vehicle Owner may be an individual or a company, owning or operating one or more cars. The Vehicle Owner pays us, the agent, a fee to promote their car on our platform and use our services.
2.4 How to contact us. You can contact us by telephoning us on 0800 955 0115 or by writing to us at email@example.com. We will provide you with the Vehicle Owners contact details at the time of handover.
2.6 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails and SMS.
3. The Vehicle Owners contract with you
3.1 How the booking is accepted. The acceptance of your booking will take place when we contact the Vehicle Owner to accept the booking and the Vehicle Owner subsequently notifies us they have accepted the booking. At this point a contract will come into existence on these terms between you and the Vehicle Owner.
3.2 If the Vehicle Owner cannot accept your booking when it’s initially placed. If the Vehicle Owner is unable to accept your booking when we initially place it on your behalf, we will inform you of this in writing as soon as possible, and either offer you an alternative vehicle or refund any monies paid as soon as possible. As we only transfer your Reservation Fee once the Vehicle Owner has formally accepted the booking. This might be because the car you have requested is unavailable on the date you have specified and the Vehicle Owner has net yet updated the online calendar, the car cannot be provided in the requested location, because no chauffeur is available or because we have identified an error in the price or description of the car. This is not an exhaustive list and the reasons may vary.
3.3 The handover process. We will acquire and manage your booking on behalf of the Vehicle Owner up to the Reservation Fee payment being received and reconciled, at which point your booking and Reservsation Fee will be handed over to the Vehicle Owner, as per 12.9, and you will be provided with the Vehicle Owners contact details. If further payments are due, this must be paid directly to the Vehicle Owner.
3.4 The Vehicle Owner only provides services in specific areas of the UK. Our website is solely for the promotion of services in the UK. Unfortunately, the Vehicle Owner does not accept bookings for services to be provided outside the UK. The areas of the UK which can be covered will vary from car to car, as they each have a specific radius in which they are able provide their service, they may not be able to accept your booking if it is outside the relevant area.
3.5 You acknowledge that Vanguard Travel & Services Ltd is not a party to any contract(s). You acknowledge that Vanguard Travel & Services Ltd is not a party to any contract(s) in relation to the provision of the services provided by the Vehicle Owner. Vanguard Travel & Services Ltd will not be responsible for any damages, claims or losses arising out of, or in connection with any such contract(s) (including any services provided or failed under any such contract(s)).
3.6 Who responsible for delivering the service. The Vehicle Owner is responsible for delivering the service. The Agent is indemnified against any loss or damages, resulting in the failure of the Vehicle Owner to provide the agreed service.
3.7 What happens if the Vehicle Owner becomes unavailable. In the unlikely event that the Vehicle Owner becomes unavailable, either because they have died, stopped trading and/or their business has gone into liquidation, then the next of kin or appointed liquidator is responsible for contacting you to advise you on the next steps, including the recovery of any monies paid. You should also speak to your wedding insurance provider about making a claim against your policy. The Reservation Fee is paid directly to the Vehicle Owner, on your behalf, and as such is not refundable by the Agent or through our platform. However, under these circumstances we can allow the booking to be transferrable, crediting the booking of a new vehicle up to the value of the original Reservation Fee, as a gesture of goodwill, provided you have not recovered the funds from your bank, insurance policy or the vehicle owners represtentatives. You accept that due to availability in your specifc area, that the same or similar car may not be available to book.
4. The Vehicle Owners services
4.1 Cars may vary slightly from their pictures. The car you book will be the actual car provided on the day. However, the images of the cars on our website are for illustrative purposes only and are provided by the Vehicle Owner. Although we have made every effort to display the colours and sizes accurately, we cannot guarantee that a your computer, mobile phone or tablet will accurately display the colour and dimensions of the cars, thus your car may vary slightly from those images.
4.2 Cars may vary slightly from their description. The car you book will be the actual car provided on the day. The description of the cars on our website is for information purposes only and is provided by the Vehicle Owner. Although we have made every effort to ensure that the information is correct at the time of publish, we cannot guarantee that a device’s description accurately reflects the colour and dimensions of the cars. Your car may vary slightly its description.
4.3 The scope of the Vehicle Owners services. In usual circumstances, the booking form and subsequent contract is for the collection of the Bridal party from the designated collection address and onward transportation to the Church. It also covers the journey of the newlyweds from the Ceremony venue to the designated reception venue. There are no extras to pay unless extra services are requested on the day of the service, these requests are at the Vehicle Owners discretion and will be charged at the Vehicle Owners hourly rate.
4.4 Special services excluded from contract. On occasions, at the Vehicle Owners sole discretion, there may be other special instructions or services that are supplied, by special request, on a ‘no cost’ goodwill basis. Customers should be aware that extras that have not been charged for are strictly excluded from the contract, invoice or any refund which may occur. Therefore, no refund is ever due, in any circumstances, that a discretionary item is cancelled or unavailable for whatever reason. The Vehicle Owner recommends that you are covered with adequate insurance.
4.5 Contracted service completion. Under usual circumstances, the service provided on the day will come to an end when the allocated time slot expires. This end point is noted on the itinerary as the “free to leave time”, this is the time that you and the Vehicle Owner agree that the contract is complete and the car is free to return to its base. There is a degree of flexibility with this, as situations can happen outside of the hirers and Vehicle Owners control, for example but not limited to, traffic & weather. Any extension should be discussed with and is at the discretion of the driver. Any additions to the itinerary may result in further fees charged and after the event or covered on a goodwill basis as “special services excluded from contract” (4.4).
The contract may also come to an end if the car is no longer required and the driver has had instruction that he is free to leave. This instruction could come from either the hirer, a member of the wedding party, the wedding planner, the official photographer or a person representing the wedding venue.
4.6 No food, drinks or smoking in cars. No food or drink will be allowed in the cars unless prior consent has been given by the Vehicle Owner. UK law prohibits smoking in vehicles used by the public and all Vehicle Owners adopt a strict No Smoking policy.
4.7 Choice of route. The Vehicle Owners chauffeurs will choose the route based on experience, knowledge of the local area and use of satellite navigation, they will accept a route requested by you, however, should this result in extra mileage or time being added to the journey a charge may be made.
4.8 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time may incur an extra charge or may not be honoured if that conflicts with another booking.
4.9 Damages to the car. You will be responsible for the conduct of all passengers during the service and the Vehicle Owner reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the car caused by any passenger or a third party incited to cause damage to the car. A minimum charge of £100 will be applied to cover valet costs should fouling be caused by any passenger through food, drink or illness.
4.10 Passengers’ misbehaviour. Violence, foul language, intimidation antagonism or any form of anti-social behaviour towards the chauffeur or any other member of the Vehicle Owners staff will not be tolerated and will result in the immediate termination of the service and police involvement. Acts of vandalism or malicious damage caused to the car may face prosecution.
4.11 No responsibility for belongings left in the car. The Vehicle Owners chauffeurs will check the car for passengers belongings left in the car after a service. However, the Vehicle Owner cannot be held responsible for any item broken during the journey or left in the car after the service. It is up to you to ensure you have all your belongings at the end of the service.
4.12 Confidentiality of information. The Vehicle Owner offers a policy of total discretion for all clients, the Vehicle Owners chauffeurs will not discuss who travelled with them, to where or with whom unless authorised by you to do so. The exception to this policy is wedding photography for company promotional purposes. Therefore, unless formally instructed to the contrary, the Vehicle Owner may take photographs at weddings and publish them in its literature or on its or our website. If you do not wish to have your images used please make us or the Vehicle Owner aware of this in writing.
4.13 Extras. There are no extras to pay unless extra services are requested on the day of the service, these requests are at the discretion of the Vehicle Owner and will be charged at the Vehicle Owners hourly rate.
4.14 No alcohol generally allowed. The Vehicle Owner does not hold a premises or personal alcohol licence and the Vehicle Owner is prohibited from including the sale of alcohol as part of the Vehicle Owners fee for providing a wedding car service. However, at the chauffeur’s discretion the Vehicle Owner and at the request of the customer, the Vehicle Owner may provide complimentary bubbly to toast the celebration after the ceremony, this will be non-alcoholic and must be consumed inside the car. Discretion is applied in a number of scenarios, for example, but not exclusively:
- where the customer has not requested it.
- where there is no onward journey from the ceremony venue.
- where the journey to the reception venue is short.
- where the Vehicle Owner is prohibited by the local council to which they are based or are providing the service.
Please check with the Vehicle Owner directly if this element of the service is required or expected.
4.15 Vehicle Owner specific terms and conditions. There are occasions where a Vehicle Owner may need to issue you with their own terms & conditions, this may be because of local by-laws, regulations, or specific operator requirements. This must be provided in a timely manner, in writing and be legal and fair. If they provide this, their terms and conditions supersedes all clauses in this document. You have a non-statutory 24hr cooling off period in which to decline the use of their terms and conditions and cancel the service, and any monies paid will be returned to you by the Vehicle Owner , on the provision that no service has been provided. Cancellations must be made in writing.
5. Your rights to make changes to the booking
5.1 Your rights to change the vehicle booked. If you wish to make a change to the vehicles that you have ordered before handover please contact us. We will liaise with the Vehicle Owner and let you know if the change is possible. If it is possible we will let you know about any changes to the price of the car, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below. After handover you should liaise directly with the Vehicle Owner .
5.3 Your rights to change the itinerary. You are able to make changes to the itinerary without incurring an administration charge. However, where changes will incur additional costs for the Vehicle Owner , this cost will be added to the total cost of the booking. Additional costs will be incurred if the vehicle will have to travel further, or for longer or for the addition of trips or time.
5.2 Your rights to change the booking date. You can not change the date of the booking, for any reason, except for reasons laid out in clause 8.4 or you have been granted permission by the Vehicle Owner . A date change may incur a reasonable fee.
5.3 Your rights to transfer the booking to another person. You are not permitted to transfer the booking to another person, unless you have been granted permission by the Vehicle Owner .
6. The Vehicle Owners rights to make changes
6.1 Minor modifications to the vehicle. The Vehicle Owner may modify the vehicle:
- to reflect changes in relevant laws and regulatory requirements; and
- to implement technical adjustments and improvements, for example to address a security threat.
These changes will not effect your use of the vehicle.
6.2 More significant modifications to the vehicle. In addition, the Vehicle Owner may make more substantial modifications to the vehicle. For example, but not exlusively, this could include changing the colour of the interior / exterior or reducing seating capacity. If the Vehicle Owner does so, they must allow you to end the contract as per clause 8.5.
6.3 Extreme weather. In the event of adverse weather conditions on the day of the event, either current or forecasted, the Vehicle Owner reserves the right to change the contracted vehicle or cancel the contract, in line with clause 10.3. This is done in the interests of safeguarding both passengers and the car. Adverse weather conditions may include but not limited to snow, ice & floods. If the Vehicle Owner has commenced their journey to the collection point and/or on subsequent journeys within the itinerary fails to complete any of the itinerary due to extreme weather then the Force Majeure clause (9.1) would come in to effect.
6.4 Unexpected availability issues. In the event of an unexpected availability issue, the Vehicle Owner reserves the right to change the contracted vehicle to an alternative vehicle or cancel the contract, in line with clause 6.4 (a) or (b), depending on when the issues arises. An unexpected availability issue may include but limited to theft, damage or mechanical problems where providing the vehicle would be illigal or unsafe.
a) Your rights if the car becomes unexpectedly unavailable prior to the wedding day. If the contracted vehicle becomes unexpectedly unavailable, more than 24hrs before the scheduled departure time, either we (on behalf of the Vehicle Owner ) or the Vehicle Owner will contact you in advance to tell you that they cannot provide the agreed vehicle. If the Vehicle Owner is no longer able to provide you with the contracted vehicle, the Vehicle Owner may give you the option to choose an alternative vehicle of a similar or lesser value, if available. If a vehicle with lesser value is offered and accepted then a refund of the difference is due. If no reasonable alternative is offered then the contact will be terminated and clause 8.5 will apply.
b) Your rights if the car becomes unexpectedly unavailable on the wedding day. You acknowledge that if an issue arises with the car or chauffeur on the day of the wedding, within 24hrs of the commencement of the planned itinerary, or during the delivery of the service, the ability to source an alternative vehicle will be limited. You consent to enable us or the Vehicle Owner to arrange an alternative vehicle on your behalf, if we or the Vehicle Owner are unable to source a similar alternative vehicle (which may be provided by a different Vehicle Owner), we or the Vehicle Owner may take action to provide your transportation in any available vehicle (which may be provided by a different Vehicle Owner). If an alternative vehicle is provided and the booking value of the car is less than the value of the original car, the difference may be due as a part refund. If an alternative vehicle cannot be provided in an agreed timeframe then the contract will be considered terminated and Clause 8.5 will apply.
6.5 Changes to our terms. We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.
7. Providing the services
7.1 When the Vehicle Owner will provide the services. The Vehicle Owner will provide the services on the date set out in the booking confirmation. The booking cannot be transferred to another date, unless your wedding has been cancelled due to any reasons given in point 8.4.
7.2 What will happen if you do not give required information to us. We may need certain information from you so that the Vehicle Owner can provide the services to you, for example, number of people in the car and addresses for pick-up and drop-off. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract on behalf of the Vehicle Owner (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate the Vehicle Owner for any extra work that is required as a result. The Vehicle Owner will not be responsible for providing the services late if this is caused by you not giving us or the Vehicle Owner the information the Vehicle Owner needs within a reasonable time of us or the Vehicle Owner asking for it.
7.3 The Vehicle Owner is not responsible for delays outside the Vehicle Owners control. If the Vehicle Owners supply of the services is delayed by an event outside the Vehicle Owners control, for example, but not exclusive to, heavy traffic or road closures, then the Vehicle Owner will contact you as soon as possible to let you know and the Vehicle Owner will take steps to minimise the effect of the delay. Provided the Vehicle Owner does this the Vehicle Owner will not be liable for delays caused by the event. We recommend that you are covered with adequate insurance. On the contrary, if the Vehicle Owners supply of the services is late due to the Vehicle Owners fault, then you may treat the contract as at an end straight away, but must tell the Vehicle Owner before making use of the services. If you use the car you will lose your right to terminate, but may still be entitled to a part refund.
8. Your right to end the contract
8.1 The hirers due diligence. Once you have received the Vehicle Owners contact details, there is a non-statutory 24hr cooling off period, in which you must perform your own due diligence, to ensure your requirements are met. If you cancel the booking within this period, the Reservation Fee will be returned to you, minus a £25 cancellation fee, which covers our administration costs.
8.2 There is no statutory right to cancel. You do not have a statutory right to change your mind in respect of contracts for the supply of accommodation, transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance. The hiring of a car for a wedding falls within this category. Therefore, post the non-statuatory cooling off period (8.1), if you end the contract before it is completed, where the Vehicle Owner is not at fault, you may have to pay the Vehicle Owner compensation. A contract for services is completed when the Vehicle Owner has finished providing the services and you have paid for them.
8.3 Cancellation where the Vehicle Owner is not at fault. If you want to end a contract before it is completed where the Vehicle Owner is not at fault, just contact us (before handover) or the Vehicle Owner (after handover) to let us or the Vehicle Owner know. The contract will end immediately, but depending on how much you have already paid in advance and when you inform us or the Vehicle Owner you may still be required to further compensate the Vehicle Owner. Your notice of cancellation must be given in writing.
a) If you have paid is full. If you have paid is full, we and/or the Vehicle Owner will keep any money you have paid in advance as compensation for the costs the Vehicle Owner has incurred, and the revenue they would lose as a result of your ending the contract.
b) If you have not have paid is full. If you have not paid is full, the amount of the cancellation fee to pay will be dependent on the date on which you end the contract. As wedding car bookings are taken in advance of the wedding date, there is a sliding scale of cancellation fees, this is to account for likelihood that the specific car may be re-booked on the specific date of your reserved date. If the cancellation is communicated more than 10 weeks (70 days) before the wedding then 50% of the total booking price is due, and you will be required to pay the difference between your Reservation Fee and this charge. If you cancel within 10 weeks or less, then all of the remaining Final Balance Payment is due. If you pay a cancellation fee and the car is re-booked then your cancellation fee will be reimbursed by the Vehicle Owner .
8.4 Cancellation fee exemptions in event of postponement. If your event has been postponed and you need to change the date of the booking, due to any of the reasons listed from (a) to (d) in this clause, your car Vehicle Owner will allow you to transfer the booking to an alternative date, provided the new event date is within 540 days (18 months) before or after the original date, subject to availability of the specific car(s). If the specific car is unavailable and no other suitable car is available then clause 8.3 will come in to effect. If the new event date falls outside of this time frame, then clause 8.3 will come in to effect. The original payment schedule must be adhered to, if the hirer fails to adhere to the original payment terms then clause 8.3 will come in to effect.
In the first instance, date changes will be completed free of any administration charge, however subsequent date changes may be subject to a £25 administration fee, which is payable at the point of the change. If there is a price increase due to either a change of vehicle or date (the pricing structure may have seasonal variations), then the hirer must pay the additional cost at the point of the change.
a) The venue cancels the booking.
b) A change to government or local council policy which prevents the event from taking place on the original booking date.
c) The Bride and/or Groom, or immediate family member falls critically ill or dies.
d) Unavoidable catastrophes that interrupt the expected course of events (Force Majeure), this includes, but not limited to extreme weather, terrorist attacks, a pandemic (as confirmed by The World Health Organisation).
8.5 Your rights to end the contract because of something the Vehicle Owner has done or is going to do. If you are ending a contract for a reason set out at (a) to (f) below, the contract will end. A refund or part refund may be due from the Vehicle Owner which will be refunded by the Vehicle Owner, this will be paid proportionally and will not exceed the total booking value, within 7 days of the termination. The reasons are:
a) the Vehicle Owner (or we on the Vehicle Owners behalf) has told you about an upcoming major modification to the contracted vehicle or these terms which you do not agree to (see Clause 6.2);
b) we have told you about an error in the price or description of the car you have ordered and you do not wish to proceed (see Clause 12.2);
c) the supply of the vehicle is significantly delayed because of the Vehicle Owners fault;
d) on the day the Vehicle Owner failed to deliver the agreed terms of service because of their own fault;
e) the Vehicle Owner (or we on the Vehicle Owners behalf) has notified you the Vehicle Owner is unable to provide you with the contracted vehicle (and no alternative is available); or
f) you have a legal right to end the contract because of something the Vehicle Owner has done wrong.
8.6 How to end the contract with the Vehicle Owner. To end the contract with the Vehicle Owner , please inform the Vehicle Owner in writing, using the contact details provided. Please provide your name, home address, details of the booking and, where available, your phone number and email address. We will provide you with the Vehicle Owners details at the relevant time.
9. The contact ending due to circumstance outside all parties control (Force Majeure)
9.1 If the contracted service cannot be delivered because of an issue occurring outside of all contracted parties control. If the contracted service cannot be delivered because of an unavoidable catastrophe occurring outside of all contracted parties control, that interrupt the expected course of events, but the wedding still goes ahead as planned, then this Force Majeure clause will come in to effect. The supplier must refund 50% of any monies paid towards the hire of the vehicle, retaining 50% to cover any costs incurred. Unavoidable catastrophes may include but not limited to unavoidable extreme weather, terrorist attacks, traffic collisions and road closures.
10. The Vehicle Owners rights to end the contract
10.1 The Vehicle Owner may end the contract if you break it. The Vehicle Owner may end the contract for a service at any time by writing to you if:
a) you do not make any payment when it is due and you still do not make payment within 7 days of us or the Vehicle Owner reminding you that payment is due; or
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for the Vehicle Owner to provide the services, for example, addresses for pick-up and drop-off.
10.2 You must compensate the Vehicle Owner if you break the contract. If the Vehicle Owner ends the contract in the situations set out in Clause 10.1, the Vehicle Owner will keep any money you have paid in advance and may charge you a further cancellation fee as compensation for the costs the Vehicle Owner will incur as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above.
10.3 If the Vehicle Owner ends the contract where you are not at fault. There are occasions where the Vehicle owner needs to cancel the contract, this may be due to but not limited to a change in their fleet, retirement, illness or extreme weather where they cannot leave their base. If they do this, they must compensate to the value of 100% of the total monies towards the hire of the vehicle.
10.4 Authorised agents. The Vehicle Owner has authorised us to liaise with you for the purposes of this clause.
11. If there is a problem with the service
11.1 How to tell us or the Vehicle Owner about problems. If you have any questions or complaints about the service before handover, please contact us. You can telephone us on or text us on 0800 955 0115 or write to us at firstname.lastname@example.org. If the problem arises after handover, please contact the Vehicle Owner . We will provide you with the Vehicle Owners details at the relevant time.
11.2 Summary of your legal rights. The Vehicle Owner is under a legal duty to supply services that are in conformity with this contract. See the section below for a summary of your key legal rights in relation to the car service. Nothing in these terms will effect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
Because your product is services, the Consumer Rights Act 2015 says:
- you can ask the Vehicle Owner to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if the Vehicle Owner can’t fix it.
- if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. This may apply to any additional services requested on the day.
- if you haven’t agreed a time beforehand, it must be carried out within a reasonable time. All our bookings are for a specific time and place.
12. Price and payment
12.1 Where to find the price for the car. The price of the car will be the price indicated on the quote page, on the quotation email and on the ‘my booking page’, a link to which is provided on the booking confirmation email. We use our best efforts to ensure that the price of the service advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the product you booking.
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we promote may be incorrectly priced. We will normally check prices with the Vehicle Owner before accepting your booking so that, where the product’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the product’s correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
12.3 We have been authorised by the Vehicle Owner to accept the Reservation Fee on their behalf. We accept payment of the reservation using all major credit or debit cards, there is no fee charged to you as a customer, the Vehicle Owner absorbs the cost of processing the card payment, through our 3rd party card processing provider. We also accept payments by BACS, in which case no extra charges apply to you or the Vehicle Owners . The Reservation Fee is non-refundable. If the booking is more than 60 days away, the Reservation Fee is due at the point of booking. If the booking is less than 60 days away then the reservation fee is the total booking price. The Reservation Fee is due at the point of booking. If payment is not recieved within 3 days from the date the booking form is completed we may end the contract as set out above, on the Vehicle Owners behalf. The booking is not secured, until the Reservation Fee is paid. You authorise us to pass the Reservation Fee on to the Vehicle Owner your behalf.
12.4 You must pay the Final Balance Payment directly to your Vehicle Owner. You must pay the Final Balance Payment, when it is due, which is due 60 days before the wedding date shown on the booking form. The Vehicle Owner will send you a reminder before the due date and inform you of their payment options. In the event that you want to book cars at short notice, for these bookings (made within 60 days of the service), the full Booking Total will be due at the time the booking.
12.5 You can be charged interest if you pay late. If you do not make any payment to the Vehicle Owner by the due date the Vehicle Owner may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay the Vehicle Owner interest together with any overdue amount.
12.6 Failure to pay will result in the cancellation of the booking. If you fail to make payment by the agreed date or if you fail to communicate your intention to cancel, then the Vehicle Owner may cancel the booking in line with clause 8.3 (b).
12.7 What to do if you think a price is wrong. If you think a price is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved the Vehicle Owner will charge you interest on correctly invoiced sums from the original due date.
12.8 How the quoted price is calculated. The price quoted is calculated using a vehicle specific pricing structure, which is set by the Vehicle Owner. The quote takes in to account the fixed and variable costs of providing the service for your specific requirements. In addition, we add on a small 1.5% Administration Fee, to cover some of our administration costs, this fee is included in the quoted price, but not passed on to the Vehicle Owner.
12.9 What does the Price include. There are no additional costs on top of the Price, with the exception that if the requirements change and the cost of delivering the new itinerary increases, then the vehicle Owner has the right to a Supplementary Cost, in line with clause 5.3.
Total Price – The Total Price is inclusive of all associated costs including, a Reservation Fee, Administration Fee and Final Balance Payment.
Administration Fee – A small 1.5% Administration Fee, to cover some of our administration costs.
Reservation Fee – An initial payment to reserve the vehicle for your specific requirements. This amount is 25% of the total booking Price. This Fee is transferred to the Vehicle Owner minus our Agency Fee, which is invoiced and charaged to the Vehicle owner for the promotion, processing and communication relating to the booking.
Final Balance Payment – The Final Balance Payment is the remaining balance due to complete the payments for the booking. The Final Balance Payment is calcuated by deducting the Reservation Fee from the Total Booking Price.
13. The Vehicle Owners responsibility for loss or damage suffered by you
13.1 The Vehicle Owner is not responsible to you for any loss or damage caused by failure to deliver their service. The Vehicle Owner is not responsible for any further loss or damage you may incur that is a result of the Vehicle Owners failure to deliver the service expected, other than the full booking value of the hire of their service, provided they have taken reasonable care in the provision of their services. It is our recommendation and the responsibility of the customer to have an adequate wedding Insurance policy to cover loss or damage caused by a Vehicle Owner failing to deliver their service.
13.2 The Vehicle Owner does not exclude or limit in any way the Vehicle Owners liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the Vehicle Owners negligence or the negligence of the Vehicle Owners employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at Clause 11.2.
13.3 No responsibility as agents. We act as agent for the Vehicle Owner and have no liability to you for the supply of the services. This is the Vehicle Owners responsibility.
14. Summary of the Hirers responsibility
14.1 It is the Hirers responsibility to ensure the information is correct. It is the Hirers reponsibility to ensure that they have checked that the Vehicle Owner has is correct information to be able to carry out the contracted service, in line with clause 7.2. This may include but not exclusively,
- Relevant contact information for the day of the wedding
- The full itinerary, including full postal addresses and timings
- Number of passengers
- Ages of children
- Any passenger mobility issues
14.2 It is the Hirers responsibility to ensure they have had direct contact with the Vehicle Owner. We have a very robust Vehicle Owner vetting process and booking system, however, as part of the Hirers due dilligence, it is the Hirers responsilbilty to ensure they have had direct contact with the Vehicle Owner. If something has gone wrong, then both the Hirer and Vehicle Owner need as much time as possible to rectify the situation, to enable the Vehicle Owner to complete the contracted service.
14.3 It is the Hirers responsibilty to ensure their payments are up to date. Final payment must be made on time, failure to pay may result in the Vehicle Owner cancelling the contract, in line with clause 10.
14.4 The Hirer is responsible for all passenger behaviour. The Hirer is responsible for the behaviour of all passengers, in line with 4.9
15. How we will use your personal information.
15.2 We will provide your details to the Vehicle Owner.
16. Other important terms
16.1 The Vehicle Owner may transfer this agreement to someone else. The Vehicle Owner may transfer its rights and obligations under these terms to another organisation or appoint a replacement agent. We will always tell you in writing if this happens and we will ensure that the transfer will not effect your rights under the contract.
16.2 You need the Vehicle Owners consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if the Vehicle Owner agrees to this in writing.
16.3 Nobody else has any rights under this contract. This contract is between you and the Vehicle Owner. No other person shall have any rights to enforce any of its terms, although we may take steps to enforce rights in our role as an agent for the Vehicle Owner.
16.4 If a court finds part of this contract illegal, the rest will continue to be in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if the Vehicle Owner delays in enforcing this contract, it can still enforce it later. If the Vehicle Owner does not insist immediately that you do anything you are required to do under these terms, or if the Vehicle Owner delays in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent the Vehicle Owner taking steps against you at a later date. For example, if you miss a payment and we do not chase you but the Vehicle Owner continues to provide the services, the Vehicle Owner can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
16.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how the Vehicle Owner has handled any complaint (including any response from us on behalf of the Vehicle Owner), you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Chartered Trading Standards Institute via their website at https://www.tradingstandards.uk/about-ctsi/contact-us. The Chartered Trading Standards Institute will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
16.8 These Terms & Conditions have Copyright protection. The document along with all other written content, images, photographs, template modifications or code on this website has automatic copyright protection.
Copyright prevents people from :
- copying our work
- distributing copies of it, whether free of charge or for sale
- renting or lending copies of our work
- performing, showing or playing our work in public
- making an adaptation of our work
- putting it on the internet
- You can read further information regarding copyright at https://www.gov.uk/copyright/overview.
16.9 These terms are in line with advice from the CMA. These terms and conditions are fair for all parties involved in the acquisition and service delivery of this contract. They have been complied following the guidance of the CMA (Competitions and Marketing Authority), and reviewed periodically.
17. COVID Safe
17.1 All vehicle occupants should follow the COVID safe guidelines. There is no specific guidelines for wedding car operators or drivers. However, the owner, operator and/or driver will follow the government guidelines for “safer travel guidance for travel” which are in place at the time the event takes place. The guidance can be read here. The guidance is subject to interpretation, however the government may advise/restrict the following.
- Social distancing rules to be adhered to by all parties.
- The use of masks, where social distancing cannot be maintained.
- The temporary reduction in the maximum capacity of the vehicle, to allow for social distancing.
- The use of hand sanitiser before entering the vehicle.