Each vehicle owner sets their prices. Your quote depends on the car, wedding date, collection points, route and hire duration.

Enter your plans to compare prices for your day. Keep the itinerary the same when comparing cars so you can see which option suits your budget.

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Your quote covers the selected car, chauffeur, agreed time and mileage for the itinerary you enter. Standard ribbons are usually included, but colours and other finishing touches vary by vehicle owner.

Check any special requests before booking. Extra stops, a longer hire or changes to the route may change the price and need to be agreed.

Compare cars and prices →

Open Your history and enter the email address you used for your enquiry. You can see your quotes in one place, compare cars, save favourites and browse more photos.

You can also request an updated quote using your previous journey details, or continue to booking from your chosen quote. Check the details and current price before going ahead.

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The price is not based on driving time alone. Preparing the car, arranging the chauffeur and travelling to and from the pickup all involve costs, and some owners include a minimum hire period in their price.

Adjust the hours in your quote to see how the price changes. Choose enough time for your journeys and photographs, even if a shorter hire costs the same.

Choose the duration when you request your quote. Allow time for the agreed journeys, waiting and any photographs you want with the car.

Your booking itinerary sets out the collection arrangements and the “free to leave” time, when the service ends. Extra time must be agreed with the vehicle owner and may cost more.

Plan your transport and timings →

Yes. Owners consider the journey between your venues as well as the car’s travel from and back to its base. Time, mileage and the owner’s pricing structure all affect the quote.

The quoted price covers the itinerary you entered. If you add stops or change locations later, ask for the revised itinerary and any price change to be confirmed.

A car may be outside its owner’s service area even when your venues are close together. The total route also includes the car’s journey from its base to you and back again.

Check your addresses and postcodes, then try a car based nearer your pickup. If the message still appears, our team can help you find an option for your route.

Get help with a quote →

A quote does not hold the vehicle. To go ahead, complete the booking steps for your chosen quote and make the payment shown.

The vehicle owner then needs to accept the booking. We will confirm the outcome in writing, so please wait for that confirmation before treating the booking as secured.

Return to your quotes →

Choose your car from your quote or Your history, check the itinerary and complete the booking form. Follow the payment instructions shown for your booking.

We pass the request to the vehicle owner for acceptance and let you know the outcome in writing. Submitting the form or making a payment is not, on its own, confirmation that the owner has accepted.

Continue from your quote →

For bookings more than 60 days before the wedding, the usual Reservation Fee is 25% of the total price. If you book within 60 days, the full amount is due at booking.

Your booking page shows the amount payable before you pay. Follow the payment schedule in your booking documents and contact us if anything needs clarifying.

Read the booking and payment terms →

Any remaining balance is due 60 days before the wedding. After handover, it is paid to the vehicle owner using the instructions they provide.

Check the due date in your booking documents and arrange payment in time. If you have already paid the full amount through the booking process, check your payment confirmation rather than making a second payment.

The booking process provides the online card payment step for the amount due when you book. Check the car, itinerary and amount before completing payment.

After handover, follow the vehicle owner’s instructions for any remaining balance. If a payment appears to have failed or you are unsure whether it went through, check with us before trying again.

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We support you through the booking process. Once your booking is accepted and handed over, your handover email gives you the vehicle owner’s contact details.

The owner delivers the service and becomes your main contact for final timings, special requests, itinerary changes and any remaining balance. Our team can help if you cannot find their details or are having trouble getting in touch.

Contact our team →

We will let you know if the requested vehicle or itinerary cannot be accepted. We can discuss an alternative, or arrange a refund of the money paid for the unaccepted booking in line with the terms.

Please wait for written acceptance before treating your requested car as confirmed.

Read the booking terms →

Contact our team if your wedding is coming up soon. We can help check the practical arrangements with the vehicle owner before you commit.

Follow any short-notice message shown during booking. A price shown online still needs the owner’s acceptance of the booking request.

Ask about a short-notice booking →

Yes. You might want transport to the venue, a short drive together or time for photographs with the car.

Include the journeys and photo time you want in your quote so the owner can check the itinerary and allow the right amount of time.

Allow for traffic, getting into and out of the car, venue access and photographs, as well as the driving time. Older vehicles may need a more relaxed route and pace.

Check your required arrival time with the venue or registrar, then work backwards with the vehicle owner. Build in a sensible buffer rather than relying on the quickest journey shown on a map.

Work through your transport plan →

Ask your venue or registrar when you need to be there, including any pre-ceremony meeting. Agree the pickup and arrival times with your vehicle owner around that requirement.

Allow time to leave the car comfortably, take photographs and reach the entrance. Confirm reception timings with your venue and photographer too.

Once you know your date and venues, it is a good time to explore cars and get quotes. Booking earlier usually gives you more choice, especially for popular dates, a particular car or several matching vehicles.

If your wedding is closer, we can still help you explore options. A quote does not reserve a vehicle; the booking needs the owner’s acceptance.

Compare cars using the same itinerary, include only the time you need and consider vehicles based near your pickup. A car with more seats may suit your plans better than several smaller cars.

If you are considering two trips in one car, agree the timing with the owner before booking. Leave enough time for everyone to arrive comfortably.

It depends on your venues and the people travelling. Shared transport can help where parking is limited, venues are far apart or guests need extra support with the journey.

Start with who needs a seat, their collection points and their arrival times. Include any return journeys separately so they are not overlooked.

Plan cars, guests and timings →

Choose the arrangement that feels right for you. Some people travel with a parent or close family member; others arrive with their partner or wedding party.

Plan each journey separately, including how parents and the rest of the wedding party will reach the reception. Keep within the passenger capacity shown for each car.

Start with the number of passengers, the seats in each vehicle and where everyone is being collected. Then check whether the timings allow a car to make more than one trip.

A second car may make sense when pickup points are far apart or everyone needs to arrive at a similar time. Share your complete plan with the owner so each journey can be agreed.

Ask the vehicle owner using the contact details in your handover email. If handover has not happened yet, contact our team.

Changes depend on the car’s capacity, the owner’s availability and the revised route and timings. Ask for any price change and the updated itinerary to be confirmed in writing before relying on the new arrangements.

Contact the vehicle owner with your booking reference, original date, proposed new date and the reason for the change. Check with them before committing to a new date with your venue.

A transfer depends on availability and the postponement conditions that apply to your booking. A different price or payment arrangement may need to be agreed; the booking does not move automatically.

Read the postponement terms →

Send your cancellation request in writing to the vehicle owner, including your booking reference and wedding date. If the booking has not yet been handed over, contact our team.

Cancellation charges or a refund depend on the circumstances and the terms agreed for your booking. Ask for written confirmation and an explanation of any amount due or being retained.

Read the cancellation terms →

Yes. Send us your booking reference and the correspondence with the vehicle owner so we can understand what has happened.

The owner is responsible for the wedding car service. We can help explain the booking terms, contact the owner and support communication where an issue remains unresolved. Any refund needs to be assessed against the circumstances, your booking terms and your statutory rights.

Ask our team for help →

Yes. The vehicles on our platform are supplied with a chauffeur. We do not offer self-drive hire.

If you would like to sit in the driver’s seat for a stationary photograph, ask the vehicle owner in advance. Permission depends on the vehicle, location and the owner’s arrangements.

The vehicle owner is responsible for the service and should make reasonable efforts to arrange a suitable replacement chauffeur if the allocated driver cannot attend.

If they cannot provide the agreed service, they should explain the available options. What happens next depends on the circumstances and the booking terms.

Read the service and replacement terms →

Confirm your final itinerary, contact number and any access or passenger requirements with the vehicle owner before the day. They will coordinate the chauffeur and tell you how to make contact if needed.

Use the owner’s details in your handover email. Contact our team if you cannot find them or cannot get a response.

Tell the chauffeur or vehicle owner as soon as you can so they have an opportunity to help. Explain the issue and what you need, and keep a note of the relevant timings and any photographs or messages.

If the matter is not resolved, follow up with the owner in writing. You can also contact us with your booking reference so we can help with communication and explain the next steps.

Contact our team →

The listings show the vehicles offered by their owners, and your accepted booking identifies the car you have chosen. Owners are expected to keep their photographs and descriptions representative of the vehicle.

If an unexpected issue prevents that car from attending, the owner should explain the situation and any alternative arrangements under the booking terms. A replacement cannot be assumed to be identical.

Read the vehicle replacement terms →

Check the passenger capacity on the car listing and use the capacity filter when comparing cars. Think about comfort and access as well as the number of seats, especially with a full skirt or train.

If space is important, ask about the interior and door openings before booking. Tell us about mobility needs so the owner can confirm whether the vehicle is suitable.

Discuss the children’s ages and any required child seats with the vehicle owner before booking. Seat belts, seat mounting points and the suitability of a child seat vary between vehicles, particularly older cars.

Ask the owner to confirm a suitable arrangement for the specific vehicle and passengers. Do not assume that a child seat can be fitted to every car.

Standard ribbons and bows are usually provided and fitted by the vehicle owner. Colours and other decorations vary, so confirm your preferences in advance.

If you would like to provide your own ribbon or decorations, ask the owner first. They can advise on the material, length and how it can be fitted without damaging the car.

Ribbons are a traditional finishing touch that helps mark the occasion. They can also tie the car’s presentation in with your wedding colours.

If you prefer a particular colour or would rather have no ribbons, discuss it with the vehicle owner before the day.

Vehicle owners are responsible for keeping their cars safe, roadworthy and appropriately insured for the service they provide. They are also expected to present the vehicle in a clean, well-maintained condition.

If you would like reassurance about a particular car, ask the owner about their maintenance arrangements and evidence of insurance before booking.

Contact the vehicle owner promptly if there is a problem with your journey. The owner should explain the options, which may include another vehicle where one can be arranged.

The appropriate remedy depends on what has happened and the service that can be provided. Check the vehicle replacement and service provisions in your booking terms, and contact our team if you need help with communication.

Read the service and replacement terms →

Plan for the weather with the vehicle owner before the day. Many owners carry an umbrella, but check this if it is important to you and arrange any extras you need.

The chauffeur decides whether opening a convertible roof is suitable for the weather and driving conditions. Allow flexibility for photographs if conditions change.